Shipping policy

SHIPPING POLICY

FREE WORLDWIDE SHIPPING
All orders ship with free shipping to anywhere in the world.

SHIPPING TIMELINE

United States
Orders ship within 5-7 business days of purchase. Standard delivery takes 6-10 business days to most U.S. locations.

Canada
Orders ship within 5-7 business days of purchase. Delivery typically takes 6-12 business days to Canadian addresses.

European Union
Orders ship within 5-7 business days of purchase. Delivery takes approximately 10-15 business days to EU countries. Please note that customers are responsible for any customs duties or import taxes.

United Kingdom
Orders ship within 5-7 business days of purchase. Delivery takes approximately 9-14 business days to UK addresses. Customs fees may apply upon delivery.

TRACKING YOUR ORDER
You'll receive a tracking number via email once your order has been dispatched. You can use this number to monitor your delivery status in real-time.

DELIVERY ESTIMATES
All delivery times are estimates only and are not guaranteed. Delivery times may vary based on:
- Your location
- Customs processing (international orders)
- Weather conditions
- Carrier delays

INTERNATIONAL SHIPPING DETAILS

Customs & Import Duties
For international orders (Canada, EU, UK, and other countries), customers are responsible for any customs duties, import taxes, or VAT that may be assessed upon delivery. These charges are determined by your local customs authority and are not included in our shipping costs.

Customs Declaration
All international packages include a customs declaration. Please keep this information for your records.

DELAYED SHIPMENTS
We are not liable for shipping delays. If your order is delayed beyond the estimated delivery window:
1. Check your tracking number for updates
2. Contact your local postal service for assistance
3. Reach out to us at rockloning@gmail.com with your order number and tracking details

We will work with you to resolve any shipping issues.

LOST OR MISSING PACKAGES
If your package does not arrive within the estimated timeframe:
1. Wait an additional 5 business days
2. Contact your local shipping carrier with your tracking number
3. If still missing, contact us at rockloning@gmail.com with proof of non-delivery

We will file a claim with the carrier and send a replacement or issue a full refund.

RISK OF LOSS
Once your order is handed off to the shipping carrier, title and risk of loss pass to you. We are not responsible for damage or loss after the carrier takes possession of the package.

SIGNATURE REQUIRED DELIVERIES
Most wreath deliveries do not require a signature. If your package requires a signature upon delivery, you'll be notified via your tracking number.